Frequently Asked Questions
Everything you need to know about our products and services.
How long will it take for my order to ship?
Standard in-stock orders typically ship within 1-2 business days. Custom-built items, such as hand-wired amplifiers or custom cabinets, may require a longer lead time as specified on the product page.
What is your return policy for custom components?
We offer a 30-day return policy on most standard items. However, custom-built products and components that have been soldered or installed are not eligible for return unless a manufacturing defect is present.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your location and the weight of the items in your cart.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are your pickups and amplifiers handmade?
Yes, we take great pride in our craftsmanship. Our pickups and amplifiers are hand-assembled and tested by our expert technicians in our North Carolina facility to ensure premium quality.